Emergencies and complaints
We are there for you in the event of medical emergencies, accidents or complaints! Find out how you can get help and support quickly and who to contact if you have a problem. Your safety and well-being are our top priority.
First aid and emergency numbers
In an emergency, it is important to remain calm and take the right steps quickly.
First aid kits are available at the following locations:
- Level 0: Room 0.003, Library (Info Service)
- Level 1: Room 1.103, Student Secretariat
- Level 2: Room 2.007, first aid/rest room
In the event of acute, life-threatening medical emergencies or if it is foreseeable that "first aid" will not be sufficient, please call the fire brigade immediately (Tel. 0 - 112).
In the event of minor medical emergencies, please inform our Service Point and, if necessary, the university management so that help can be provided quickly by a first aider. can be provided.
The KHSB also has its own safety or emergency number that you can call directly in an emergency:
A first aid kit and first aid instructions are available in the first aid and relaxation room for minor emergencies. First aid and relaxation room
Accident report
Students at Berlin universities are covered by statutory accident insurance through
Accidents that occur in connection with attending the university (this also includes travelling to and from the university) and result in medical treatment must be reported immediately by the university to Unfallkasse Berlin.
In order to ensure prompt reporting to the accident insurance fund, we are dependent on the co-operation of students who have had an accident.
As soon as you have had an accident in connection with your university visit, please contact the Servicepoint. For our report, we need information about you, the cause and location of the accident, the injured body parts, any witnesses and the practice/clinic where you were first treated.
Complaints
An open and positive learning and working atmosphere is important to us. If you are dissatisfied with a service in everyday student life or if you feel that a situation has not been dealt with appropriately, there are various ways of expressing your complaints or constructive criticism.
You can go directly to the responsible contact person, such as the representatives. There is also a complaints mailbox where you can submit your concerns anonymously.
You can also send an e-mail to the administration to report your complaint in a convenient and uncomplicated way. It is important to us that you feel safe and in good hands. We take your comments seriously and look for satisfactory solutions.
Your feedback is valuable, as this is the only way we can continuously improve the quality of our services and take your needs into account.
Complaints mailbox
Concerns, ideas or suggestions can be placed in the mailbox on the ground floor of the West Wing of the KHSB, next to the door of the Office of Diversity, Equity and Family (1.010).
We respect privacy and understand that there may be situations where you wish to share your concerns without revealing your identity. Alternatively, names and contact details can be left if you would like direct feedback or a face-to-face conversation.
